Complaints
Submitting a Complaint
Methods of Submission
By Post: EC Residential Ltd, 16A Baker Street, London W1U 3BL
By Email: admin@ecresidential.co.uk
Required Information
Your Contact Details: Full name, address, telephone number, and email address.
Complaint Details: Clear description of the issue, including dates, times, and individuals involved.
Supporting Documents: Any relevant documents or evidence substantiating your complaint.
Desired Outcome: Specific details of how you wish the complaint to be resolved.
Our Response Process
Acknowledgement: Written confirmation of receipt within 3 business days.
Investigation: Comprehensive examination of all relevant information and parties.
Resolution: Detailed written response outlining our findings, conclusions, and any corrective actions.
Complete Policy Document
For comprehensive details regarding our complaints handling procedure, definitions, and your full rights and obligations, please download our complete policy document.
